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FREEDELIVERY

When you spend another
$1,000.00 (North Island)
$1,000.00 (South Island)

PHONE 0508 627 743

Frequently Asked Questions

About Us

Where are you located?

Our warehouse and office are located at 12b Te Kea Place, Albany Auckland, Auckland 0632.

Goods can be collected directly from our warehouse Monday to Friday between 9.30 AM and 4.00 PM. Please select 'Click & Collect' when ordering online and we will have your order ready and waiting for you.


How can I get help if I need it?

We try to make it easy to get in touch with us. Here is the best two ways:



Call Us:

We are available on the phone from Monday to Friday 9am - 4pm.

Nappies Direct: Freephone 0508 NAPPIES (0508 6277 437)

Supermarket Online: Freephone 0508 SO EASY (0508 763 279)




Email Us:

info@nappies.co.nz



How do I select specific colours and types?

If you would like to specify the colour or the specific type of item just type the information into the delivery details.

Why don't you offer full service, like fruit and vege?

Delivery

How long will my delivery take?

Normally delivery within the Auckland Metropolitan area is on the next working day. North Island deliveries normally take between 2 - 3 working days, South Island 3 - 4 working days. Please note that rural deliveries may take extra time.

Nappies Direct dispatch orders promptly as we know how important the delivery is to you.

*The above times are approximate, however there are some instances where you can experience a delay. This is mostly due to overloading of courier service. We do not take responsibility of the courier companies delay, but we will do our best to chase up your delivery.

Public Holidays

Please be aware that many suppliers and manufacturers close over holiday periods and deliveries may not be made by most couriers on public holidays.


Although processing any and all orders during these times may be delayed, Nappies Direct will endeavour to process orders as best we can and keep customers informed as to approximate delivery times, but is in no way accountable for delays beyond our control.

What are the delivery charges?

Delivery rates differ between regions, all rates can be seen by viewing our Delivery Rates page.

Discount Codes

How do I use Discount Coupon Codes?To use your Discount Code, simply add the code to the Discount Code field at the bottom of your Shopping Cart.

 
Your discount will then be automatically applied to your order.

Please note:
  • You need to be registered and logged into the www.nappies.co.nz website for the Discount Code to be applied to your order
  • The Discount Codes are case sensitive

Is there are minimum spend for the discount to apply?Some codes do require you to spend a minimum amount for the discount to apply.


For example the following rules apply to the use of code 'B5':
  • To use code B5 you must spend over $10

To find out more about using Discount Codes on the www.nappies.co.nz website, please contact our friendly Customer Services Team on Freephone: 0508 NAPPIES (0508 627743) or email info@nappies.co.nz

Payment

Do you accept international credit cards?  Currently we can accept international credit cards but we can only ship to a New Zealand address. Please fill in all your contact details in the billing address box including your phone number and email address. For the shipping information, please enter the correct information in the appropriate field

How can I pay?

There are a few payment options available:

- Credit Card
- Bank / Internet payments

Sorry we do not accept cash on delivery.

Credit Card payments are processed instantly.

Bank and Internet payments can be made, as soon as the payment shows in the bank the order will be dispatched.

ANZ 06-0273-0645373-00 Please use your Order number or Surname as your reference

Please contact us via e-mail hello@nappies.co.nz or call 0508NAPPIES for any queries

Is it safe to use my credit card on your site? Yes! We understand that the safety of your personal information is extremely important to you. We use a wide array of electronic & physical security measure and devices to protect your personal data and credit card information from unauthorized access.

Returns

How do I make an exchange?

Nappies.

If you have a box of nappies that has been unopened and is in good condition for resale then we are happy to swap for a larger size. This happens all the time! Husbands buying the wrong size or baby simply growing too fast!

You will be charged the difference in price of the boxes of nappies (if any) and the cost of freight to deliver you new box and collect the old box. We cannot accept goods that were purchased over 3 months ago, as we need to make sure that we can re-sell the box with the latest product developments.

Freight-forwarding cost to swap boxes:

Auckland$15
North Island$20
South Island$25

You can choose to ship the goods to us directly at your own cost.

Due to the hygienic nature of our products we are unable to accept returns when a box has been opened.

If you receive damaged or incorrect goods, please call us on our freephone 0508 NAPPIES (0508 6277437) or email admin@motherbase.net with detailed information regarding your claim. Please indicate order number, date of purchase, and a contact phone number and we will sort this out immediately.